3rd Level Special Services 

Customized solutions for your highly complex and individualized services


In addition to standard operating services which are provided by large IT service providers as standard services, complex, individualized 3rd level services remain in enterprise IT environments, which require customized solutions.

Tasks that must not be transferred to offshore and nearshore areas for compliance and security reasons needs to be mapped in an economically way.

The goal of our 3rd Level Special Services is to solve these tasks with customized service structures, individual service management and proven organizational and technological expertise., As well as the responsibility for the 3rd Level operational services for your complex, highly specialized services will be taken over.Whether with a 7/24 deployment, on-call service, scalable and experienced teams of experts – on-site or remote: with our adaptive 3rd Level Special Services we provide the highest service quality while ensuring cost-effectiveness.


Together with your IT organization we analyze your needs and design a tailor-made solution. We support you in the technical and organizational issues in all phases right from modelling through to the introduction of the new service infrastructure.

  • Business Case Analysis
  • Design / Planning
  • Technical Evaluation
  • Project & Change Management

With our adaptive services – in a rolling deployment model and 24/7 – we take over the responsibility to smoothly operating your Special Services on 3rd level.
To ensure cost-effectiveness we continuously automate and optimize the service structures – both technically and organizationally.
The Netlution expert teams integrate seamlessly – as an independent unit onsite or remote – into your existing IT organization and processes.

  • Ongoing Operations
  • 7/24 On-Call Duty incl. NOC Services
  • Automation
  • Security
  • Monitoring & Reporting

The management and development of complex, individual special services requires the use of latest and innovative technologies.
With appropriate foresight and the use of innovative, adapted tools, technologies and methods, we create the basis for a secure, future-proof service structure.
This enables us to react quickly and flexible to changing business or market developments.

  • Design / Plan
  • Configuration / Customizing
  • Enhancements / Migrations
  • Optimization / Automation
e.g. Core Platform, Directory, File & Database, IAM, Communication & Collaboration, Citrix Desktops

Private Cloud (e.g.: Microsoft, VMware, Linux, Openstack)